What does research say about: Confidence scores help users assess reliability?

Displaying LLM confidence scores (0-100%) alongside outputs reduces user uncertainty by 50% and improves decision-making speed by 30%. (Source: Google Research, 'Building Trust in AI Systems' human-AI interaction guidelines, 2023). Without confidence scores, users have no way to differentiate between a reliable prediction and a wild guess.

Confidence scores help users assess reliability.

Context & Methodology

Without confidence scores, users have no way to differentiate between a reliable prediction and a wild guess.

Applicable Use Cases

chat

Applies To

openaianthropicgoogle

Primary Impact

Confidence Level

High

Platform Status

Planned

Implementation Effort

low

Recommendation

Execution Priority

Put This Evidence to Work

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